LEAN SIX SIGMA BLACK BELT
BUSINESS & PROJECTS
Training & Certification
Programs
Specific competence level:
"BLACK BELT"
Upper level: "Master Black Belt" 
Lower level: "Green Belt"           
FOCUS ON: how to support and manage Lean Six Sigma improvements approach and projects at the BLACK BELT Level
(dedicated to Service Sector - finance/banking, healthcare, telecom, software development)

EQSP DIRECTORY: ARCLSSBB
EQSP CREDITS: 50 EQC (training)/ 75 EQC (certification)
METHODOLOGIES: LEAN SIX SIGMA, BABOK® GUIDE, PMBOK® GUIDE, PRINCE2®, AGILE-SCRUM, ARCSIGMA®
DURATION: 7 days (training)/ 3 month (online certification)
TRAINING LEVEL: advanced

BEST SUITED FOR: business analyst, lean six sigma green belt, lean management expert, P.M.O manager, Quality manager, business consultant, senior PM

TRAINING PARTICIPATION: diploma of completing the training program
CERTIFICATION ACCOMPLISHES: Diploma "the degree of Certified Lean Six Sigma Black Belt"
PREREQUISITE INFORMATION (FAQ) :
•
Minimum 3 years of work experience  (recommended)
•
NO Green Belt training or certification requirements/ Lean Six Sigma Black Belt level can be directly accessed
•
NO statistical analysis skills requirements/ Lean Six Sigma is not a statistical formula package
•
NO statistical software tools acquisition/ We provide every software tool you need 
Recomandare:
dedicat preponderent Sectorului de Servicii (financiar/bancar, farmaceutic/ servicii de sanatate, telecom, dezvoltare software)
OBIECTIVE:
•
Analiza de Business LSS in identificarea si prioritizarea “oportunitatilor de
optimizare” exprimate  prin “vocea clientului / business-ului”
•
Identificarea discrepantei existente intre “asteptari” si “realitate” la nivelul
rezultatelor de business, specifice Sectorului de Servicii
•
Planificare/  Implementare/ Monitorizare/ Control/ Evaluare in  optimizari  prin  PROIECTE LEAN SIX SIGMA
•
Eficientizarea proceselor si cresterea calitatii rezultatelor prin REDESIGN/ DESIGN
•
Sustinerea implementarii Proiectelor DMAIC/ DFLSS si standardizarea noului "AS-IS"
•
Modalitati de  "Change Management" pentru diminuarea reactiei la schimbare
Competenta dedicata celor implicati in:
Identificarea de solutii pentru cresterea nivelului de calitate si eficienta a afacerii
Identificarea defectelor la nivel de servicii / procese - cauze - solutii
Analiza proceselor in vederea optimizarii prin solutii de tipul "Quick Win" / "Process Redesign"
Initierea si Selectie proiectelor de optimizare
Optimizarea proceselor / afacerii prin "Process Redesign" / proiecte "DMAIC"
Definirea de servicii noi prin "Process Design" / proiecte "DFLSS"
Definirea sistemelor/ proceselor de Monitorizare/ Control/ Evaluare a calitatii si eficientei proceselor/ afacerii
Standardizarea proceselor (modului de lucru) - procese core/ support/ management
Definirea si Implementarea planului de "Change Management"
SYLLABUS:
•
Introduction to Lean Six Sigma: strategies, principles, methods to improve the capability (quality) and process efficiency with less variation
•
Lean Six Sigma Mgmt Approach - service sector specifics
•
LSS Business Analysis to identify and define the improvement opportunities - Voice of the Customer/ Voice of the Business
•
LSS Business Analysis to identify the target area for optimization: from Critical to Customer to Critical to Process path
•
INITIATING & SELECTING a Lean Six Sigma Project
•
PLANNING a Lean Six Sigma Project: Complex Project Plan for Lean Six Sigma Projects vs. Action Plan for Quick Wins
•
How to DESIGN / REDESIGN a business process in sector service: The Lean/BPM engine (from a complete AS-IS analysis to a optimized TO-BE implementation) - complete Roadmap and tools / techniques for Service Sector
•
IMPLEMENTING a Lean Six Sigma Project (DMAIC): The Six Sigma "engine"- complete Roadmap and tools / techniques for Service Sector
•
DEFINE FOR LEAN SIX SIGMA (DFLSS) - OUTLINE: how to profitable develop new services
•
LSS stakeholders / How to manage LSS teams
•
MANAGING CHANGE and Leading Successful Lean Six Sigma Projects
TRAINING SUPPORT:
•
PRACTICAL CASE STUDY: Business core process optimization (improvement) using LSS Business Analysis/ Quick Win / Process Redesign
COMPLETE LSS PROJECT (Black Belt level) - Best Practices
•
Complete ROADMAPS and tools/ techniques for Service Sector
•
SOFTWARE APPLICATION - including Process Parameters Calculation Tool, Voice of the Customer Analysis, Root Causes Analysis & Pareto Chart, Project  Planning & Monitoring App
•
SMART TEMPLATES - including S.I.P.O.C. / VSM/ SWIMLANE diagrams, LSS Project Plan Template, LSS Project Status Report Template
HOW TO EARN YOUR LSS CERTIFICATION
ARCPRO®, ARCSIGMA® si Arcadia Consulting LOGO® sunt marci inregistrate ale Arcadia Consulting srl, Romania
EQC (Educational Quality Credits) sunt puncte credit alocate programelor de training in conformitate cu EQSP
EQSP (Educational Quality Standard Process) este procesul de standardizare a calitatii programelor de training acreditat conform ARCSIGMA®
PMI®, PMBOK® Guide sunt marci inregistrate ale Project Management Institute, USA
BABOK® Guide si IIBA® sunt marci inregistrate ale International Institute of Business AnalysisTM
PRINCE2® este marca inregistrata a Office of Government Commerce, UK
Microsoft®  este marca inregistrata a Microsoft Corporation, USA

ARCADIA CONSULTING srl
Bucharest, ROMANIA
©1999 Arcadia Consulting srl | Designed by Arcadia Consulting srl