LEAN SIX SIGMA GREEN BELT
BUSINESS & PROJECTS
Training & Certification Programs
Specific competence level:
"GREEN BELT"
Upper level: "Black Belt" 
Lower level: "Yellow Belt"
FOCUS ON: how to support and manage Lean Six Sigma improvements approach and projects at the GREEN BELT Level
(dedicated to Service Sector - finance/banking, healthcare, telecom, software development)

EQSP DIRECTORY: ARCLSSGB
EQSP CREDITS: 40 EQC (training)/ 55 EQC (certification)
METHODOLOGIES: LEAN SIX SIGMA, BABOK® GUIDE, PMBOK® GUIDE, PRINCE2®, AGILE-SCRUM, ARCSIGMA®
DURATION: 5 days (training)/ 3 month (online certification)
TRAINING LEVEL: intermediate - advanced

BEST SUITED FOR: business analyst, lean management agent, project manager, Quality manager/ specialist, business consultant, department manager, team leader

TRAINING PARTICIPATION: diploma of completing the training program
CERTIFICATION ACCOMPLISHES: Diploma "the degree of Certified Lean Six Sigma Green Belt"
PREREQUISITE INFORMATION (FAQ) :
•
Minimum 3 years of work experience  (recommended)
•
NO Yellow Belt training or certification requirements/ Lean Six Sigma Green Belt level can be directly accessed
•
NO statistical analysis skills requirements/ Lean Six Sigma is not a statistical formula package
•
NO statistical software tools acquisition/ We provide every software tool you need 
Recomandare:
dedicat preponderent Sectorului de Servicii (financiar/bancar, farmaceutic/ servicii de sanatate, telecom, dezvoltare software)
OBIECTIVE:
•
Analiza de Business LSS in identificarea si prioritizarea “oportunitatilor de
optimizare” exprimate  prin “vocea clientului / business-ului”
•
Identificarea discrepantei existente intre “asteptari” si “realitate” la nivelul
rezultatelor de business, specifice Sectorului de Servicii
•
Planificare/  Implementare/ Control in  optimizari  prin  QUICK WIN
•
Eficientizarea proceselor si cresterea calitatii rezultatelor prin REDESIGN
•
Sustinerea implementarii  Proiectelor DMAIC
Competenta dedicata celor implicati in:
Analiza de business pentru identificarea gradului de satisfactie, cerintelor critice ale clientilor externi/ interni
Identificarea defectelor la nivel de servicii/ procese - cauze - solutii
Optimizarea proceselor prin actiuni de tipul "Kaizen Events"/ "Quick Win"
Analiza proceselor in vederea optimizarii prin "Process Redesign",  Monitorizarea si Controlul proceselor

SYLLABUS:
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Introduction to Lean Six Sigma: strategies, principles, methods to improve the capability (quality) and process efficiency with less variation
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Lean Six Sigma Mgmt Approach - service sector specifics
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LSS Business Analysis to identify and define the improvement opportunities - Voice of the Customer/ Voice of the Business
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LSS Business Analysis to identify the target area for optimization: from Critical to Customer to Critical to Process path
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Identify, rank and select outcomes and process defects / root causes and solutions to improve
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MANAGING a QUICK WIN: define an A3, plan, implement, monitoring and control, impact evaluation based on KPI
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How to REDESIGN a business process in sector service: the Lean/BPM engine from a complete AS-IS analysis to an optimized TO-BE implementation
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IMPLEMENTING a Lean Six Sigma Project (DMAIC) - OUTLINE: The Lean Six Sigma "engine" approach for Service Sector
TRAINING SUPPORT:
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PRACTICAL CASE STUDY: Business core process optimization (improvement) using LSS Business Analysis/ Quick Win
COMPLETE LSS PROJECT (Green Belt level) - Best Practices
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Complete ROADMAPS and tools/ techniques for Service Sector
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SOFTWARE APPLICATION - including Process Parameters Calculation Tool, Voice of the Customer Analysis, Root Causes Analysis & Pareto Chart, Project  Planning & Monitoring App
•
SMART TEMPLATES - including S.I.P.O.C. / VSM/ SWIMLANE diagrams, A3 Template
HOW TO EARN YOUR LSS CERTIFICATION
ARCPRO®, ARCSIGMA® si Arcadia Consulting LOGO® sunt marci inregistrate ale Arcadia Consulting srl, Romania
EQC (Educational Quality Credits) sunt puncte credit alocate programelor de training in conformitate cu EQSP
EQSP (Educational Quality Standard Process) este procesul de standardizare a calitatii programelor de training acreditat conform ARCSIGMA®
PMI®, PMBOK® Guide sunt marci inregistrate ale Project Management Institute, USA
BABOK® Guide si IIBA® sunt marci inregistrate ale International Institute of Business AnalysisTM
PRINCE2® este marca inregistrata a Office of Government Commerce, UK
Microsoft®  este marca inregistrata a Microsoft Corporation, USA

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