LEAN SIX SIGMA CHAMPION
Business & Projects
Training
Series
Specific competence level:
"CHAMPION"
FOCUS ON: Business Improvement at the top management level
(dedicated to
Service Sector - finance/banking, healthcare, telecom, software development)

PMI DIRECTORY®:
REP2551/ ARCPM32
PMI® CREDITS: 16 PDU
METHODOLOGIES:
LEAN SIX SIGMA®, BABOK GUIDE, PMBOK® GUIDE, AGILE PRACTICE GUIDE
DURATION: 2 days (8 hr/ day)
LEVEL: beginner - intermediate

BEST SUITED FOR
: Executive, Business area Director/ Manager, Steering Committee, Department Manager

TRAINING PARTICIPATION: diploma of completing the training program

PREREQUISITE INFORMATION (FAQ) : minimum 5 year of work experience (recommended)
Recomandare

Pentru pozitia "Executive" sunt recomandate programele de training:

1. Project Management Fundamentals
2. Business Case Guide
3. LSS Champion
OBIECTIVE:
Intelegerea modului in care procesele (procedurile) sustin obiectivele de business
Impactul Voice Of the Customer asupra optimizarii proceselor
Asteptari vs. Perceptie vs. Realitate in Sectorul de Servicii (masurare/ control/ evaluare)
Sustinerea Proiectelor LSS in servicii (Quick Win/ Design - Redesign proces) prin decizii argumentate, coerente si sustinute
SYLLABUS:
Introduction to Lean Six Sigma: strategies, principles, methods to improve the capability (quality) and process efficiency with less variation
Lean Six Sigma Management Approach - service sector specifics
Process Standardization value added vs. classic text procedure
Process Digitization vs. Human Interaction (in service sector/ transactional process)
Voice of the Customer vs. Voice of the Business
Improvement ways: quick win vs. project vs. process redesign/design
Champion roles and responsibilities
TRAINING SUPPORT:
Complete ROADMAPS for Service Sector
ARCPRO®, ARCSIGMA® si Arcadia Consulting LOGO® sunt marci inregistrate ale Arcadia Consulting srl, Romania
PMI®, PMBOK® Guide si PMI Registered Education Provider LOGO®
sunt marci inregistrate ale Project Management Institute, USA
BABOK® Guide si IIBA® sunt marci inregistrate ale International Institute of Business AnalysisTM
PRINCE2® este marca inregistrata a Office of Government Commerce, UK
Microsoft®  este marca inregistrata a Microsoft Corporation, USA
ARCADIA CONSULTING srl

Global Registered Education Provider,
Project Management Institute, USA

©1999 Arcadia Consulting srl | Designed by Arcadia Consulting srl