LEAN SIX SIGMA CHAMPION
Business & Projects
Training Series
Specific competence level:
"CHAMPION"
FOCUS ON: Business Improvement at the top management level
(dedicated to Service Sector - finance/banking, healthcare, telecom, software development)

EQSP DIRECTORY: ARCLSSCH
EQSP CREDITS: 16 EQC
METHODOLOGIES: LEAN SIX SIGMA®, BABOK GUIDE, PMBOK® GUIDE, AGILE PRACTICE GUIDE
DURATION: 2 days (8 hr/ day)
TRAINING LEVEL: beginner - intermediate

BEST SUITED FOR: Executive, Business area Director/ Manager, Steering Committee, Department Manager

TRAINING PARTICIPATION: diploma of completing the training program

PREREQUISITE INFORMATION (FAQ) : minimum 5 year of work experience (recommended)
Recomandare

Pentru pozitia "Executive" sunt recomandate programele de training:

1. Project Management Fundamentals
2. Business Case Guide
3. LSS Champion
OBIECTIVE:
•
Intelegerea modului in care procesele (procedurile) sustin obiectivele de business
•
Impactul Voice Of the Customer asupra optimizarii proceselor
•
Asteptari vs. Perceptie vs. Realitate in Sectorul de Servicii (masurare/ control/ evaluare)
•
Sustinerea Proiectelor LSS in servicii (Quick Win/ Design - Redesign proces) prin decizii argumentate, coerente si sustinute
SYLLABUS:
•
Introduction to Lean Six Sigma: strategies, principles, methods to improve the capability (quality) and process efficiency with less variation
•
Lean Six Sigma Management Approach - service sector specifics
•
Process Standardization value added vs. classic text procedure
•
Process Digitization vs. Human Interaction (in service sector/ transactional process)
•
Voice of the Customer vs. Voice of the Business
•
Improvement ways: quick win vs. project vs. process redesign/design
•
Champion roles and responsibilities
TRAINING SUPPORT:
•
Complete ROADMAPS for Service Sector
ARCPRO®, ARCSIGMA® si Arcadia Consulting LOGO® sunt marci inregistrate ale Arcadia Consulting srl, Romania
EQC (Educational Quality Credits) sunt puncte credit alocate programelor de training in conformitate cu EQSP
EQSP (Educational Quality Standard Process) este procesul de standardizare a calitatii programelor de training acreditat conform ARCSIGMA®
PMI®, PMBOK® Guide sunt marci inregistrate ale Project Management Institute, USA
BABOK® Guide si IIBA® sunt marci inregistrate ale International Institute of Business AnalysisTM
PRINCE2® este marca inregistrata a Office of Government Commerce, UK
Microsoft®  este marca inregistrata a Microsoft Corporation, USA

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